#Remotely support software

Easy-to-use mobile-enhanced AR tools – Using a mobile device, let us see what you see, and we’ll guide you to an accurate diagnosis or resolution in real time.

#Remotely support software

Secure remote desktop control – Let our experts securely take control of your desktop to better understand your issue by quickly investigating instrument and software data using LogMeIn™ Rescue.Get priority access to field-trained technical support experts who, aided with digital support tools, can resolve more than 35% of issues remotely through secure remote desktop control and easy-to-use augmented reality tools.

We offer a targeted, immediate response for all customers under a factory warranty or qualifying service plan.Įxperience enhanced Digital Remote Support for faster diagnosis Request support by email, Almanac digital support, or by calling our direct line to certified technical support engineers with field experience. When on-site support is necessary, we’ll quickly dispatch a field service engineer who is prepared and familiar with your case and laser focused on reducing your instrument downtime.Įxperience the power of Digital Remote Support When you call in as a warranty or qualifying service plan customer, you’ll receive a fast response from a highly experienced and certified technical support engineer who will diagnose, and if possible, resolve your service concerns remotely using secure remote desktop control and/or mobile-enhanced augmented reality (AR) tools.

Digital Remote Support and repair servicesĪvailable for instruments and equipment under the original factory warranty or a qualifying service plan, Digital Remote Support enables faster diagnosis and real-time remote resolution for more than 35% of issues. Capabilities such as Digital Remote Support and instrument-driven support via Almanac software streamline troubleshooting, diagnosis, and repair by enabling real-time remote resolution, and when required, prepared on-site support that gets your lab up and running faster. Our tools for remote support and resolution are designed to help keep your lab running optimally and smoothly, providing quick diagnosis and more than 35% remote resolution without requiring physical access to your instruments and equipment.